We are seeking a dedicated and compassionate Senior Patient Care Coordinator to join our team at Manipal Hospitals. In this role, you will be responsible for managing the patient experience from admission to discharge, ensuring that patients receive high-quality care throughout their journey. You will serve as a liaison between patients, their families, and the medical team, facilitating effective communication and coordination of services.
Key Responsibilities:
Oversee patient admissions and coordinate care plans with healthcare providers
Act as the primary point of contact for patients and their families, addressing inquiries and concerns
Educate patients about their treatments, procedures, and care plans
Collaborate with multidisciplinary teams to ensure comprehensive patient care
Monitor patient flow and assist in scheduling appointments and procedures
Maintain accurate and up-to-date patient records and documentation
Implement quality improvement initiatives to enhance patient satisfaction
Provide support to junior staff and assist in training new team members
Skills and Qualifications:
Bachelor's degree in healthcare administration, nursing, or a related field
Proven experience in patient care coordination or a similar role
Solid communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to work collaboratively in a fast-paced workplace
Proficiency with electronic health records (EHR) and healthcare software
Knowledge of healthcare regulations and patient privacy laws
Tools Required:
Electronic Health Record (EHR) systems
Patient management software
Communication tools such as email and telephony systems
Data analysis tools for tracking patient satisfaction and outcomes
Microsoft Office Suite for reporting and documentation
If you are passionate about improving patient care and have the necessary skills and experience, we encourage you to apply for this exciting prospect at Manipal Hospitals.