Milestone Technologies is actively seeking a Senior Service Now Technical Consultant to join their team on a full time basis. The company is looking for experienced Service Now delivery experts with a robust background in assisting organizations in adopting service management and asset management best practices and optimizing them on the Service Now platform. The successful candidate will possess expertise in service management/asset management process design and Service Now configuration and development.
Responsibilities
Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define Service Now solution requirements, and configure Service Now accordingly
Work with clients to assess current state processes and tools, define Service Now solution requirements, design solutions, and create implementation plans
As a senior technical member of the team, deliver hands-on configuration, development, and integration services
Produce process guides, training guides,
and other core project deliverables as needed
Lead and support practice build efforts, including the development of practice intellectual property (IP)
Skills
5+ years of experience with the Service Now Platform
ITSM, ITOM, ITAM
5+ years of qualified services/consulting experience
ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment
Service Now CSA and 2 additional CIS certifications
Experience with HAM, and Service Now discovery
Integration experience, including but not limited to SCCM or other software discovery tools
Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
Advanced level understanding of Service Now application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
Excellent interpersonal skills and experience in public speaking situations