Key Responsibilities Handle customer reception, job card creation, and vehicle tracking. Understand repair requirements and provide explicit estimates/updates. Ensure vehicle protection, cleanliness, and road test procedures.
Coordinate timely vehicle delivery with accurate billing and explanation. Manage invoicing, payments, and job card closure. Conduct service reminders, welcome/service introduction, and follow-up calls.
Collect customer feedback and ensure complaint resolution within 48 hours. Maintain high standards of customer service and satisfaction.