nWe are hiring an experienced Team Leader for an International Voice Process – Customer Support.
nKey Responsibilities:
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Lead and manage a team of voice process agents.
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Monitor performance, productivity, quality and customer satisfaction.
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Handle escalations and coordinate with QA, Training and WFM teams.
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Conduct coaching, feedback sessions and team huddles.
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Drive SLA/KPI adherence and process improvement.
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nRequirements:
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4+ years of experience in an International Voice Process.
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1–2 years of Team Leader/leadership experience.
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Banking, Insurance or Financial Services process experience in Customer Support is required.
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Robust English communication and people-management skills.
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US client-handling experience preferred.
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Bachelor’s degree or equivalent.
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nLocation: Mohali
nShift: US Hours
📌 Team Leader Sahibzada Ajit Singh Nagar (India)
🏢 Impetus Career Consultants
📍 India
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