Telecalling Executive – Job Profile

Position

Telecalling Executive / Admission Counselor (Telecaller)

Job Summary The Telecalling Executive is responsible for converting enquiries into walk-ins by calling prospective students, following up on leads, explaining courses, and maintaining accurate lead records. The primary objective is to generate quality walk-ins and support admissions.

Key Responsibilities
Call fresh and existing leads on a daily basis.
Generate qualified walk-ins through effective counseling and follow-ups.
Explain course details, career opportunities, fees, and ongoing offers.
Maintain regular follow-up with interested prospects through calls and WhatsApp.
Update lead status accurately in the CRM or lead management system.
Re-engage old and inactive leads to generate recent walk-ins.
Coordinate with the counseling team regarding scheduled appointments.
Achieve daily, weekly, and monthly calling and walk-in targets.
Record call outcomes and submit Daily Status Reports (DSR).
Handle basic enquiry resolution professionally and politely.




Build robust relationships with prospective students and parents.

Daily KPIs
Outbound Calls: 60–80 calls
Meaningful Conversations: 25–35
WhatsApp Follow-ups: 20–30
Walk-ins Generated: 2–3 per day
Daily DSR Submission: Mandatory before leaving

Skills Required
Excellent communication and convincing skills.
Fluent in Hindi (English communication is an advantage).
Positive attitude and customer-focused approach.
Basic computer and CRM knowledge.
Good follow-up and time management skills.
Ability to work under targets and deadlines.

Performance Indicators
Number of calls made
Lead conversion rate
Walk-ins generated
Follow-up quality
Data accuracy
Team coordination
Admission contribution

Preferred Qualification
Graduate (preferred)
Experience in telecalling, sales, education counseling, or customer support is an advantage.

Pay: ₹10,000.00 - ₹150,000.00 per month

Perks
Internet reimbursement

Work Location: In person

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