Experience: 10+ Years (Operations in the domestic process is the added advantage )
Industry: Business Process Services (BPS) / BPO / BPM
Budget : 30LPA
About the Role
We are looking for an experienced Senior Sales Manager / Business Development Manager to drive growth for our Business Process Services (BPS) portfolio.
The ideal candidate will have strong experience in selling BPS/BPO/BPM, Back Office Outsourcing, Customer Experience Management (CXM), Contact Center and Omnichannel CX solutions to enterprise clients.
Key Responsibilities
- Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact Center and Omnichannel CX solutions.
- Build and manage sales pipelines through new client acquisition and strategic account expansion .
- Identify, engage and close opportunities with enterprise customers across industries.
- Build strong relationships with CXOs, Business Heads and key decision-makers .
- Own the complete sales cycle from lead generation, solution positioning and RFP/RFI management to negotiation and closure .
- Work closely with delivery, solution and operations teams to develop customized client solutions.
- Drive account mining, cross-selling and wallet-share expansion within existing accounts.
- Achieve assigned revenue and business growth targets.
- Track market trends, competitor activity and emerging opportunities in the BPS industry.
What We’re Looking For
- 10+ years of relevant sales experience in BPS/BPO/BPM/Managed Services/CXM/Contact Center solutions.
- Proven experience selling outsourcing services to enterprise clients.
- Strong understanding of Back Office Operations, Customer Experience Management, Digital CX and Omnichannel solutions .
- Demonstrated experience in both new-logo acquisition (hunting) and existing-account growth (farming) .
- Solid enterprise relationship management and consultative selling skills.
- Experience handling large-value deals and complex client engagements .
- Excellent communication, negotiation and stakeholder-management skills.
Preferred Experience
- Experience working with BFSI, Retail or E-commerce clients.
- Exposure to enterprise clients and large-scale outsourcing engagements.
- Understanding of BPS transformation initiatives and industry trends .
Key Success Metrics
- Revenue growth and new business acquisition
- Pipeline generation and conversion
- Strategic account expansion and wallet-share growth
- Customer relationship development and retention