Job Title: Technical Support Representative (Premium International)
Location: Jaipur
Shift: Rotational Shifts (Majorly Night Shifts)
Employment Type: Full time | Work From Office
About the Company A global leader in customer experience management and digital business services, supporting top international brands through innovative customer support and technical assistance solutions.
About the Role
Hiring for the International Voice/Chat Process. This is an excellent opportunity for freshers and experienced candidates looking to build a career in technical support and customer service within the international BPO industry.
Key Responsibilities
Provide technical support and assistance to customers via voice/Chat interactions
Diagnose and resolve customer issues efficiently and professionally
Deliver exceptional customer experience while adhering to quality standards
Maintain accurate documentation of customer interactions and resolutions
Meet productivity, attendance, and performance targets
Eligibility Criteria
Education
Graduates & Undergraduates can apply
Experience
Freshers & Experienced (1 year minimum) candidates are eligible
Skills Required:
Excellent English communication skills
Positive technical aptitude and troubleshooting abilities
Customer-centric approach
Ability to work in rotational/night shifts
Strong problem-solving and interpersonal skills
Salary Structure
32K CTC to 46K CTC (Depends on your English communication and Experience)
Work Schedule & Advantages
5 days working
Rotational shifts & week offs
9.5 hours/day including 1 hour break
Work From Office (WFO) only
Partially paid cab facility available for eligible odd-hour shifts
No leaves allowed during the first 3 months (except weekly offs)
Relocation Benefits (For Outstation Candidates Only)
10 Days Free Hotel Stay (Dual Occupancy)
One-Way Travel Ticket