Job DescriptionRoles and Responsibilities:

N

n
Provide service and customer support during remote meetings and interactions.
N
Install POS software onclients' systems or devices efficiently.
N
Conduct training sessions to help clients understand and use the product effectively.
N
Diagnose errors or technical problems and determine proper solutions to resolve client queries.
N
Create, maintain, and implement SOPs to standardize support processes.
N
Hands-on experience with Windows, Linux, and Mac OS settings.
N
Research and identify solutions for software and hardware issues.
N
Troubleshoot technical issues, including account setup, system errors, and network configurations.
N




Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
N
Communicate with clients through phone, email, or chat to resolve technical challenges.
N
Ensure all technical issues are logged properly with detailed documentation.
N
Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
N
Flexibility to work in rotational shifts to support international time zones.
N

nAdditional Qualification and Skills:

N

n
Software Installation and Training.
N
Flexibility to work in rotational shifts to support international time zones.
N

📌 Technical Support Engineer Ahmedabad (India)
🏢 Petpooja
📍 India