We are looking for friendly, skilled, and customer-focused Front Office Executives to manage front desk operations and provide excellent guest service.
Key Responsibilities
Welcome and greet guests professionally.
Handle guest check-in and check-out.
Manage reservations, cancellations, and room allocations.
Handle billing and payment transactions.
Attend to guest enquiries, requests, and complaints.
Coordinate with Housekeeping, Maintenance, and other departments.
Maintain guest records and daily front-office reports.
Handle telephone calls, emails, and online booking enquiries.
Promote room upgrades and hotel services.
Maintain a clean and professional reception area.
Follow hotel policies and guest-service standards.
Eligibility & Skills
Hotel Management graduates preferred.
Diploma/Degree in Hotel Management or Hospitality preferred.
Freshers and experienced candidates can apply.
Valuable communication and interpersonal skills.
Basic computer knowledge.
Knowledge of hotel PMS/software is an advantage.
Willingness to work in shifts, including weekends and holidays.
Skilled appearance and positive attitude.