Company: Dearc Studio

Location: Kalyan Nagar, Bengaluru (In office)

Employment Type: Full-time

Department: Sales / Interior Design – Telecalling

Experience: 3–5 years

Job Overview :

Dearc Studio is seeking an experienced Senior Pre-Sales Executive – Telecalling to be the first point of contact for potential clients. This is a calling-focused role involving daily inbound and outbound calls, lead qualification, consistent follow-ups, and appointment scheduling. You will engage with potential clients, understand their interior design requirements, and prepare qualified leads for our sales and design teams.

Required Skills & Qualifications :

- Language Proficiency: Fluency in Kannada and English is mandatory, with the ability to communicate confidently and professionally with clients.
- Additional Language: Proficiency in Hindi is highly desirable.
- Education: Minimum PUC completed.
- Experience: 3–5 years of experience in telecalling, pre-sales, telesales, business development, or a sales-driven environment, with hands-on customer calling experience.
- Calling Experience: Proven ability to handle high-volume inbound and outbound calls, follow up with leads, and generate qualified appointments.
- Industry Preference: Prior experience in Interior Design, Real Estate, Home Decor, or related industries is highly preferred.
- Target-Based Experience: Experience working towards daily calling, follow-up, and appointment targets.
- Objection Handling: Ability to address customer concerns, handle rejection professionally, and keep conversations productive.

Key Responsibilities :

- Inbound & Outbound Calling:



Make daily outbound calls to assigned leads and promptly attend to inbound enquiries.
- Lead Qualification: Understand clients’ interior design needs and assess their suitability for our services.
- Customer Engagement: Explain our services clearly through professional and persuasive phone conversations.
- Requirement Gathering: Capture client budgets, property details, project requirements, locations, and expected timelines.
- Calling Targets: Achieve agreed daily and weekly targets for calls, follow-ups, qualified leads, and consultation bookings.
- Lead Management: Maintain accurate records using CRM software, WhatsApp Business, and MS Excel.
- Call Documentation: Update call outcomes, lead status, customer requirements, and next follow-up dates after each interaction.
- Appointment Scheduling: Schedule qualified leads for design consultations and coordinate with the sales and design teams.
- Appointment Confirmation: Send reminders, confirm availability, and reschedule missed appointments to improve attendance.
- Follow-ups: Regularly follow up with potential clients to nurture interest and improve conversion rates.
- Objection Handling: Address initial questions about services, pricing expectations, and the design process,



escalating detailed queries to the relevant team.
- Lead Reactivation: Reconnect with older enquiries and unresponsive leads to identify renewed interest.
- Lead Conversion: Work closely with the sales and design teams to convert qualified leads into appointments and potential projects.
- Performance Reporting: Share regular updates on calling activity, lead quality, appointments booked, and pending follow-ups.

Competencies :

- Sales Drive: A high-energy mindset with excellent phone etiquette and strong persuasion skills.
- Communication Skills: Excellent verbal communication skills in Kannada and English.
- Customer Handling: Ability to understand customer requirements and build strong relationships over the phone.
- Active Listening: Ability to ask relevant questions and capture customer needs accurately.
- Tech Savvy: Basic proficiency in MS Excel, WhatsApp Business, and CRM tools.
- Follow-up Skills: Strong ability to manage multiple leads and maintain consistent follow-ups.
- Calling Discipline: Comfortable spending a significant part of the working day making calls and managing lead conversations.
- Ownership: Ability to independently manage an assigned lead pipeline and prioritise enquiries requiring immediate attention.

Compensation & Benefits :

- Competitive salary package.
- Dynamic work environment with clear career growth opportunities in the interior design and real estate sectors.
- Opportunity to work with a growing interior design brand.
- Professional growth and learning opportunities.

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