Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Senior Operation Manager - Back Office Operation

Summary:

Senior Operation Manager - Back Office Operation oversees back-office workflows, claims processing, policy lifecycles, and team performance to drive efficiency and regulatory compliance.

- To Apply for above Senior Operation Manager - Back Office Operation , WhatsApp 'Hi' @ (phone hidden)
- When Asked For The job Code, Type: Job Code # 215

Key Skills:

- Overall 13+ years of experience in Back Office Operations BPO.
- Minimum 3 years of Senior Operation Manager experience.
- Experience managing large-scale programs with 250+ FTEs.
- Experience in the use of technical/statistical tools to drive process improvements
- Any Graduate

Key Responsibilities:

- Experience managing large-scale programs with 250+ FTEs.
- Own and manage offshore customer journeys and new transitions.
- Manage the end-to-end customer journey for offshore teams.
- Experience in client-facing projects within a consulting and/or technology professional services organization.
- Lead day-to-day offshore operations and collaborate closely with Onshore Journey Leads and Offshore Heads.




- Proven track record of delivering large-scale transformation programs.
- Manage end-to-end offshore operations delivery across Back Office, Digital Channels, Transformation, and P&L;.
- Drive customer experience improvements and transformation initiatives across customer journeys.
- Demonstrate strong operational acumen, problem-solving skills, and conflict-resolution abilities.
- Manage client relationships by engaging with onshore leads and key client stakeholders and understanding their requirements.
- Drive digital transformation across a portfolio of accounts.
- Ensure adequate resources, capabilities, and capacity to meet customer requirements.
- Initiate process, productivity, and service improvements to enhance customer satisfaction.
- Demonstrate robust operational service delivery management expertise in an international environment.
- Possess excellent analytical and problem-solving skills.
- Experience managing and supporting complex project transitions.
- Self-motivated leader with strong attention to detail and the ability to manage ambiguity and complex operations.

📌 Senior Operation Manager : Back office: BPO : Max 20 LPA : Apply Now (Hyderabad)
🏢 Outpace Consulting Services
📍 Hyderabad