LNT/SM-H/1873683

- RELT-Realty
- AMN Tower, Powai
- Posted On 28 Sep 2026
- End Date 27 Mar 2027
- Required Experience 0 - 16 years

Skills

Knowledge & Posting Location

Hospitality

Minimum Qualification

Graduation Certificate

The Sales Gallery Lead is responsible for managing the end-to-end operations of the sales gallery (experience center/show apartment), ensuring an exceptional customer experience.

- Welcome and engage prospective customers visiting the sales gallery.
- Maintain excellent customer service standards throughout the buyer journey.
- Manage daily operations of the sales gallery and model apartments.
- Ensure the gallery is maintained as per brand and project standards.
- Coordinate with housekeeping, facility management, security, and vendors for smooth functioning.
- Lead and supervise receptionists, customer relationship executives, and gallery support staff.

- Monitor staff performance and adherence to service standards




- Work closely with Sales, CRM, Marketing, Projects, and Facilities teams.
- Coordinate site visit logistics and customer transportation arrangements where required.

For a luxury real estate developer such as L&T; Realty, this role can additionally focus on delivering a premium customer experience, managing VIP visits, coordinating broker engagements, and ensuring world-class presentation standards across sales galleries and experience centers.

Qualifications

- Graduate/Postgraduate in Business Administration, Marketing, Hospitality, or related field.
- 6-10 years of experience in real estate sales, customer experience, hospitality, or sales gallery management.
- Experience managing luxury residential, commercial, or mixed-use developments preferred.

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