We are looking for a Senior Manager - Customer Retention to take ownership of planning, execution, stakeholder coordination and performance tracking. The position will work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes.
Responsibilities
- Take ownership of planning
- Take ownership of execution
- Take ownership of stakeholder coordination
- Take ownership of performance tracking
- Work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes
Requirements
- 8-12 years of relevant experience, with practical exposure to retention, lifecycle, analytics
- The role requires someone who is comfortable taking ownership rather than waiting for detailed instructions