- Experience supporting IBM z/OS mainframe environments.
- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
- Experience troubleshooting complex batch processing and job scheduling issues.
- Strong understanding of release management and testing lifecycle support.
- Experience leading incident resolution and root cause analysis efforts.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced operational support environment.
- Ability to coordinate across multiple technology teams and business stakeholders.
- Excellent verbal and written communication skills
- Provide technical leadership and oversight for batch processing and test environment operations.
- Serve as the primary escalation point for complex batch failures and setting-related issues.
- Coordinate monthly, quarterly, and major release support activities.
- Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues.
- Support and oversee data refresh and environment maintenance activities.
- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
- Support CICS and DB2 applications and associated batch workloads.
- Review and improve operational procedures, standards, and documentation.
- Partner with offshore support teams to ensure effective knowledge transfer and operational consistency.
- Monitor workload automation and scheduling activities using ESP.
- Support software migration, deployment, and change management processes.
- Develop and analyze KPI metrics, service performance reporting, and operational dashboards.
- Collaborate with application development,



infrastructure, and business teams to ensure successful delivery of testing and release activities.
- Identify opportunities for automation, operational efficiencies, and process improvements.
- Participate in audit, compliance, and risk management activities as required.
- Provide functional leadership and day-to-day guidance to offshore team members when required.
- Act as a team lead during critical incidents, release activities, and high-priority operational events.
- Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders.
- Ensure operational procedures, standards, and support processes are consistently followed across the team.
- Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities
- Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.
- Experience utilizing ESP workload automation and scheduling tools.
- Experience with ChangeMan software configuration and release management processes.
- Familiarity with test environment management and data refresh procedures.
- Experience creating and presenting KPI dashboards, metrics, and operational reporting.
- Knowledge of ITIL-based incident, problem, change, and service management processes.
- Experience supporting large-scale enterprise mainframe environments.
- Experience leading offshore teams and coordinating global support models.
- Exposure to automation and process improvement initiatives.
- Previous experience serving in a technical lead or team lead capacity.

📌 Senior Mainframe Technical Lead (Hyderabad)
🏢 Infosys
📍 Hyderabad