- Experience supporting IBM z/OS mainframe environments.
- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
- Experience troubleshooting batch processing and job scheduling issues.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced operational support environment.
- Excellent verbal and written communication skills.
- Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.
- Monitor, analyze, and resolve batch job failures and performance issues.
- Execute and support data refresh and workplace maintenance activities.
- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
- Support CICS and DB2 applications and associated batch processes.
- Perform root cause analysis and implement corrective actions for recurring issues.
- Monitor workload automation and scheduling activities using ESP.
- Support software migration and deployment activities using ChangeMan.
- Generate and analyze KPI and operational reporting metrics.
- Create and maintain technical documentation, operational procedures, and knowledge articles.
- Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.
- Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability