About the Role
The Technical Account Manager (TAM) for Technical Excellence teams is a highly technical, strategic advisor dedicated to supporting enterprise and strategic customers. Located in India, this role sits at the center of a high-energy, multicultural, and globally distributed network.

Moving beyond the traditional scope of account management, this position requires a solid technical aptitude in DevOps architecture, Salesforce release and test management, and pipeline orchestration to provide best practices, hands-on, day-to-day guidance directly with customer engineering and release teams.

At the heart of this role is our Genius Bar concept. You will act as a technical partner, diagnostic expert, and true extension of the customer’s team. You will leverage deep technical acumen across Salesforce DevOps, Copado CI/CD, Copado Robotic Testing (CRT), and Copado AI (Agentia) to run 1:1 coaching sessions, conduct proactive health checks, host group clinics, and streamline delivery pipelines.

You will work closely with global cross-functional teams (Support,



Customer Success, Services, Engineering, Product), collaborating creatively across time zones and cultures to solve complex pipeline and automation challenges.

What You'll Do
Lead 1:1 diagnostic coaching sessions and 1:Many workshops for customer teams
Upskill customers on DevOps architecture, test automation strategies, and Copado AI workflows
Serve as the primary technical contact for strategic accounts
Conduct regular health checks, maturity audits, and CI/CD strategy reviews
Provide direct expertise on Salesforce branching strategies and Robot Framework scripting
Leverage Copado AI capabilities to build scalable settings
Assist support teams on escalated cases to ensure seamless customer handoffs
Capture diagnostic learnings into reusable playbooks and product feedback loops
Partner across global teams to own technical success plans and track velocity metrics
Mitigate technic

📌 Technical Account Manager, Bengaluru
🏢 Copado
📍 Bengaluru