Designation: Senior Director

Reporting: Chief Operating Officer

Location: Ahmedabad, Gujarat [Work From Office]

Department: In-home Health Assessment

Shift: US Shift [8 PM to 5:30 AM IST]

Role Summary:

Lead and scale In-Home Health Assessment (IHA) operations, driving service delivery, customer experience, workforce planning, operational excellence, financial performance, and business transformation. The role requires a hands-on operations leader capable of managing large teams, driving growth, and building a high-performance culture in a rapid-paced environment.

Requirements:

- 15+ years of operations leadership experience with at least 5+ years in a senior leadership role.
- Extensive experience in US Healthcare Operations.
- Strong experience managing voice and non-voice contact center operations.
- Expertise in Workforce Management (WFM), Forecasting, Capacity Planning, Scheduling, and MIS Management.
- Proven experience managing large-scale operations (500+ FTE preferred).
- Strong P&L; ownership and financial management experience.
- Experience leading onshore and offshore teams.
- Demonstrated success in leading process excellence, automation, operational transformation, and change management initiatives.
- Experience managing seasonal or volume-driven businesses with significant workforce ramp-up and capacity planning requirements.
- Strong client and stakeholder management experience, including executive-level interactions.

Key Responsibilities:

Operations Leadership

- Own end-to-end IHA operations and delivery performance.
- Drive productivity, quality, SLA adherence, customer satisfaction, and operational efficiency.
- Lead escalations, service recovery, and continuous improvement initiatives.
- Partner with leadership on business growth and execution strategies.

Financial & Business Management

- Manage business unit budgets, forecasting, profitability, and financial performance.




- Drive cost optimization and productivity improvements.
- Monitor operational and financial KPIs.

Contact Center & Workforce Management

- Lead large-scale voice and non-voice operations.
- Oversee workforce planning, forecasting, scheduling, capacity management, and service levels.
- Drive MIS governance, reporting, and data-driven decision making.

People Leadership

- Lead, coach, and develop a multi-layer leadership team.
- Build a culture of accountability, performance, and engagement.
- Drive hiring, succession planning, talent development, and retention.

Transformation & Change Management

- Lead automation, process excellence, and operational transformation initiatives.
- Act as a change agent to improve scalability, efficiency, and customer experience.

Key Competencies:

- Large-Scale Operations Leadership
- P&L; Management
- Contact Center Operations
- Workforce Management
- Strategic Thinking
- Change Management
- Data-Driven Decision Making
- Stakeholder Management
- Executive Communication
- Problem Solving & Execution
- Startup / Growth Mindset

About Advantmed Founded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans & MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans & MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education.

How to Apply?

If you would like to pursue this position, please mail your updated resume at [email protected] , along with the following details

- Total & US Healthcare Experience: -
- Current Designation: -
- Current CTC: -
- Expected CTC: -
- Relocation to Ahmedabad: - Yes/No
- Flexible for US Shift: - Yes/No

📌 Senior Director of Operations (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad