? We're Hiring | Senior Director – Contact Centre Operations | Bangalore Are you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership?

Location: Bangalore Shift: US Shift Work Model: 5 Days Work From Office Key Responsibilities:✅ Lead large-scale blended contact center operations (Inbound, Outbound & Chat)✅ Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance✅ Build and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements✅ Manage client relationships, executive stakeholder communication, MBRs and QBRs✅ Contribute to business growth through financial discipline,



cost optimization and P&L; ownership Preferred Background:✔ 18–22+ years of overall experience with 10+ years in leadership roles✔ Strong Contact Centre / BPO / GCC operations background✔ Experience in US Healthcare Membership or Provider Contact Centre operations preferred✔ Proven experience managing large-scale voice operations and delivery teams✔ Exposure to AI-led transformation, automation, analytics and process improvement initiatives✔ Robust client-facing and business governance experience If you are interested or know someone who would be a great fit, please connect or share your profile.#Hiring #Senior Director #Contact Centre Operations #BPOLeadership #USHealthcare #Operations Leadership #Customer Experience #Transformation #AI #Automation #Workforce Management #Bangalore Jobs #Leadership Hiring

📌 Senior Director - Contact Centre Operations (Bengaluru)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Bengaluru