Candidates: Open to candidates from anywhere in India
Work Mode: Hybrid / Remote
Initial Requirement: 1 week WFO
Shift: 3:00 PM – 12:00 AM; may include night shifts in future
CTC: Up to ₹8.5 LPA
Joining: Immediate–30 Days Mandatory
Role Overview
We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR). The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.
Mandatory Skills
NetSuite – Minimum 3 Years
NSAR – Minimum 1 Year
Advanced/Expert Microsoft Excel
Application Support / L2 Support
Robust troubleshooting and problem-solving
Solid communication and stakeholder management
US stakeholder interaction
Incident and issue resolution
Application configuration/support
Change management
Valuable to Have
CaseLocker
Ragic
Salesforce
DocuSign
Microsoft Copilot / AI tools
The JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage.
Key Responsibilities
Provide L2 support for NetSuite and NSAR.
Manage NSAR access requests, provisioning and governance.
Troubleshoot NetSuite, NSAR and integrated-system issues.
Perform root-cause analysis and work with development teams on complex issues.
Support users and conduct application training.
Maintain SOPs, user guides and knowledge-base documentation.
Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign.
Support upgrades, enhancements, testing and integration initiatives.
Monitor application performance and identify recurring issues.
Generate reports and analyze trends.
Support system configuration and customization.
Work with vendors/support partners on complex issues.
Use AI tools such as Microsoft Copilot for support efficiency and automation.
📌 Application Support Analyst – Netsuite Nsarsupport Vadodara
🏢 Asian Hires
📍 Vadodara
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