Handle customer calls, chats, and queries professionally.
Understand customer concerns and provide appropriate solutions.
Maintain a high level of customer satisfaction.
Resolve customer complaints within the defined TAT.
Provide accurate information regarding products, services, orders, or processes.
Maintain proper records of customer interactions.
Follow company policies, SOPs, and quality standards.
Coordinate with internal teams whenever required for issue resolution.
Achieve defined productivity, quality, and customer satisfaction parameters.