Job Summary

We are looking for a proactive and result-oriented Telecalling Executive to connect with prospective patients, generate appointments, and convert leads into clinic walk-ins. The ideal candidate should possess excellent communication and persuasion skills, be comfortable handling inquiries, and maintain a professional and customer-centric approach.

Key ResponsibilitiesLead Management & Conversion
Contact leads received through digital marketing campaigns, social media platforms, website inquiries, and other sources.
Understand patient requirements and provide accurate information about clinic services and treatments.
Convince and motivate potential patients to schedule consultations and visit the clinic.
Follow up regularly with interested leads to maximize conversion rates.
Maintain a high lead-to-walk-in conversion ratio.

Patient Coordination
Schedule and confirm appointments for consultations and treatments.
Send appointment reminders and follow-up messages to patients.
Address patient queries professionally and escalate complex concerns to the relevant team members.

Data Management & Reporting
Maintain accurate records of leads, follow-ups, appointments,



and conversions in CRM or Excel sheets.
Update daily calling reports and conversion status.
Track and report lead performance metrics to management.

Customer Service
Build positive relationships with prospective and existing patients.
Ensure a qualified, courteous, and patient-focused communication experience.

Required Skills & Qualifications
Graduate or equivalent qualification.
Minimum 6 months to 2 years of experience in telecalling, telesales, customer support, or lead generation.
Excellent verbal communication and interpersonal skills.
Robust convincing and negotiation abilities.
Basic knowledge of MS Excel and CRM systems.
Ability to work under targets and achieve conversion goals.

Preferred Experience
Experience in healthcare, aesthetic clinics, skin & hair clinics, wellness centers, or related industries will be an added advantage.

Pay: ₹10,000.00 - ₹20,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Internet reimbursement

Work Location: In person

📌 Tele Caller Executive Ghaziabad
🏢 Vama advanced hair and skin
📍 Ghaziabad