Job Title: US Customer Support Executive (Voice Process)
Location: Mohali
Shift: Rotational (including night shifts as per US time zones)
Work Mode: Work from Office
Joining: Immediate Joiners Preferred
Job Overview
We are looking for enthusiastic and customer-focused individuals to join our US Customer Support team. This role involves handling inbound/outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.
Key Responsibilities
Handle customer queries via calls, emails, or chat (primarily voice process)
Provide accurate information and resolve customer concerns effectively
Maintain a professional and empathetic approach while interacting with customers
Meet quality and productivity benchmarks
Document customer interactions in the system
Positive communication skills in English (spoken and written)
Basic computer knowledge
Required Skills
Strong communication and interpersonal skills
Problem-solving ability
Willingness to work in rotational shifts (US timings)
Positive attitude and eagerness to learn
Benefits
Market-competitive salary package
Cab facility (if applicable)
Training and career growth prospects
Friendly work environment
Job Types: Full-time, Fresher, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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