We are looking for a customer-focused and enthusiastic Customer Care Executive to join our team. The candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
Key Responsibilities
Handle customer calls, messages, and inquiries professionally.
Understand customer requirements and provide appropriate solutions.
Resolve customer complaints and concerns in a timely manner.
Maintain good communication and skilled relationships with customers.
Follow up with customers when required.
Coordinate with internal teams to resolve customer-related issues.
Maintain records of customer interactions and follow-ups.
Ensure high levels of customer satisfaction.
Requirements
Excellent communication and customer-handling skills.
Good proficiency in English and Hindi.
Friendly, patient, and skilled approach.
Positive listening and problem-solving skills.
Basic computer knowledge.
Prior experience in customer service/call handling will be an advantage.
Benefits:
Health insurance
Paid sick time
Work Location: In person
📌 Customer Care Executive Kozhikode
🏢 NIBIT INTERNATIONAL PVT - SALPIDO
📍 Kozhikode
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