Hiring – Support & Operations Manager

Job Title: Support & Operations Manager
Employment Type: Full-Time | On-Site
Salary: ₹17,000 – ₹25,000 per month
Office Timing: 10:00 AM – 6:00 PM

Job Overview

We are looking for a dedicated, organized, and detail-oriented Support & Operations Manager to manage end-to-end student support and operational activities.

The role involves handling the complete student lifecycle — from admission to certification — while ensuring timely communication, proper coordination, accurate record management, and a smooth experience for all learners.

Key Responsibilities
Manage end-to-end student support and operational activities.
Handle and coordinate the complete admission process.
Maintain and regularly update student records in Zoho CRM and Google Sheets.
Communicate with students regarding admissions, queries, updates, and requirements.
Conduct admission calls, feedback calls, and follow-ups.
Ensure timely reminders and follow-ups with students.
Track student progress and identify pending requirements.
Monitor pending payments, documents, study materials, exams, and certifications.
Coordinate the complete exam-to-certification process.
Maintain accurate student data and operational records.




Coordinate with relevant teams to resolve student-related issues.
Ensure a smooth and seamless student experience throughout the learning journey.

Skills & Requirements
Good verbal and written communication skills in Hindi and English.
Strong follow-up and coordination skills.
Comfortable working with MS Excel / Google Sheets.
Experience with Zoho CRM will be an advantage.
Valuable problem-solving and decision-making attitude.
Strong organizational and time-management skills.
Detail-oriented with the ability to manage multiple tasks.
Student-first and service-oriented approach.
Candidates with experience in student support, operations, customer support, education, or coordination will be preferred.

Salary & Work Details

Salary: ₹17,000 – ₹25,000 per month
Working Hours: 10:00 AM – 6:00 PM
Job Type: Full time
Work Mode: In office

Ideal Candidate

The ideal candidate should be responsible, proactive, well-organized, and comfortable handling multiple student-related activities, with strong communication and follow-up abilities.

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Support & Operations Manager Indore (India)
🏢 Gigatorb software
📍 India