We are looking for enthusiastic and customer-focused candidates to join our Domestic Voice Process team. The candidate will be responsible for handling customer calls, understanding their requirements, resolving queries, and providing a positive customer experience.

Key Responsibilities
Handle inbound and/or outbound customer calls.
Understand customer requirements and provide appropriate solutions.
Resolve customer queries, complaints, and service-related issues.
Provide accurate information about products, services, orders, or accounts.
Maintain proper records of customer interactions in the CRM/system.
Follow company policies, processes, and quality standards.

Requirements
Valuable verbal communication skills in English and/or the required regional language.
Basic computer knowledge and typing skills.
Ability to communicate politely and confidently with customers.
Positive listening and problem-solving skills.





Qualification
Minimum 10th/12th/Any Graduate, depending on company requirements.
Freshers are welcome.

Work Schedule
6 days working / 1 rotational week-off, depending on business requirements.
Rotational shifts may apply.

Key Skills
Communication skills
Customer handling
Active listening
Problem-solving

Performance Metrics
Average Handling Time (AHT)
Customer Satisfaction (CSAT)
Quality Score
Attendance and adherence

Salary

Competitive salary based on experience, skills, and company standards. Incentives may be applicable based on performance.

Pay: Up to ₹20,000.00 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Domestic Voice Process Malayalam Chennai
🏢 shivathattex
📍 Chennai