Reporting To: Regional Manager – Service, Nephrology
Department: Service / Nephrology
Role Summary
Ensure timely installation and servicing of dialysis equipment.
Conduct regular visits to KOLs and ensure quick issue resolution.
Take ownership of the assigned territory.
Maintain valuable relationships with technicians, doctors, and center managers.
Demonstrate robust troubleshooting and customer-handling skills.
Key Responsibilities
Install, calibrate, maintain, and repair dialysis machines and related medical equipment.
Perform preventive maintenance to minimize equipment downtime.
Maintain positive relationships with KOLs and technician groups.
Conduct equipment demonstrations in the assigned territory with support from the clinical team.
Diagnose and resolve technical issues in a timely and efficient manner.
Conduct performance testing and quality assurance checks.
Provide technical support and training to medical staff on proper equipment usage.
Maintain accurate service and repair records.
Coordinate with internal teams for spare parts and technical support.
Stay updated on technological advancements and best practices in dialysis equipment maintenance.
Support sales and clinical teams in conducting technician and doctor CMEs.
Participate in weekly/monthly review meetings and work towards assigned KRAs.
Qualifications & Experience
3+ years of experience in servicing dialysis or other medical equipment.
Knowledge of dialysis treatment processes and related biomedical principles.
Ability to read and interpret technical manuals and schematics.
Ability to work independently and respond to emergency repair requests.
Willingness to travel to various healthcare facilities as required.
Education: Bachelor’s degree or Diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
📌 Service Engineer Kengeri (India)
🏢 Lord's Mark Industries
📍 India
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