We are looking for a detail-oriented and customer-focused Ticket Booking Executive to join our team. The ideal candidate will be responsible for handling ticket reservations, assisting customers with travel bookings, and ensuring a smooth booking experience.
Key Responsibilities:
Manage flight, train, bus, and other travel ticket bookings for customers.
Assist customers with booking inquiries, fare details, cancellations, and rescheduling requests.
Provide accurate information regarding travel schedules, routes, and ticket availability.
Process bookings, modifications, cancellations, and refunds as per company policies.
Coordinate with airlines, travel partners, and service providers when required.
Maintain booking records and customer information accurately.
Handle customer queries via phone, email, WhatsApp, and other communication channels.
Follow up with customers and ensure timely resolution of issues.
Stay updated with ticketing procedures, fare rules, and travel regulations.