Manage the daily operations of the front desk and reception.
Supervise front office staff, including receptionists, bell desk, concierge, and guest service teams.
Handle check-in and check-out procedures and ensure smooth guest service.
Manage room reservations, room assignments, upgrades, and availability.
Resolve guest complaints and service issues professionally.
Coordinate with Housekeeping regarding room status, cleanliness, and early/late check-ins.
Coordinate with Food & Beverage, Maintenance, Security, and Accounts when required.
Monitor daily arrivals, departures, VIPs, groups, and special occasions.
Ensure accurate billing, payments, refunds, and cash handling.
Prepare and review front office reports, occupancy reports, and revenue information.
Train, coach, and evaluate front office employees.
Maintain hotel standards, SOPs, and guest-service quality.
Ensure proper handling of guest information and maintain confidentiality.
Monitor guest satisfaction and encourage positive reviews and feedback.
Manage emergency situations and follow hotel safety and security procedures.

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:
Adaptable schedule
Food provided

Work Location: In person

📌 Front Office Manager Mussoorie
🏢 The Novello globe hotels & resorts
📍 Mussoorie