Handle customer calls, enquiries, follow-ups, and service reminders.
Make daily outbound calls to customers and follow up on pending leads and service requirements.
Schedule service appointments and coordinate with the Service Advisors and Sales team.
Follow up with customers after vehicle delivery and service to collect feedback.
Handle customer queries and coordinate with the concerned department for timely resolution.
Maintain accurate customer details, call records, follow-up status, and CRM updates.
Follow up with inactive/due-service customers to improve customer retention.
Support the Sales team in lead follow-up and appointment generation.
Prepare and submit daily/weekly calling and customer follow-up reports.
Ensure all assigned customer follow-ups are completed within the required timeline.
Maintain skilled communication and ensure a positive customer experience.
Pay: ₹12,000.00 - ₹20,000.00 per month
Advantages:
Health insurance
Paid time off
Provident Fund
Experience:
Customer relationship management: 1 year (Preferred)