Position: F&B; Guest Service Associate
Department: Food & Beverage
Reports To: Restaurant Supervisor / F&B; Manager

Role Overview

The F&B; Guest Service Associate is responsible for delivering warm, productive, and professional guest service in the restaurant, café, banquets, or in-room dining area. The role ensures guest satisfaction through prompt service, product knowledge, and maintaining hygiene and service standards

Key Responsibilities
Guest Service & Operations
Greet guests warmly and escort them to assigned tables
Present menus, assist guests in menu selection, and provide product recommendations
Take accurate food & beverage orders and ensure timely service
Ensure tables are properly set, cleaned, and maintained throughout service
Address guest queries, complaints, and requests courteously
Ensure guest satisfaction and promote repeat business

Service Standards & Hygiene
Follow SOPs for food handling, service, and safety
Maintain cleanliness of service areas, workstations, and cutlery/glassware
Ensure compliance with FSSAI and hotel hygiene standards

Coordination & Support




Coordinate with kitchen and bar teams for smooth order flow
Assist in buffet setup, banquet support, and special event operations
Help with inventory management and requisitions when necessary

Sales & Upselling
Promote daily specials, combos, and signature dishes
Suggestive selling to enhance guest experience and revenue

Skills & Competencies
Excellent communication and interpersonal skills
Pleasant personality with strong customer service orientation
Ability to multitask and work in a fast-paced setting
Basic knowledge of food & beverage service styles
Team player with a positive attitude

Qualifications
Diploma/Degree in Hotel Management preferred
0–2 years of experience in F&B; service (freshers may also apply)
Basic knowledge of POS systems is an added advantage

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Advantages:
Food provided
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Steward Varanasi (India)
🏢 Espire Hospitality
📍 India