We are seeking a agile and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, coordinate with healthcare stakeholders, and ensure exceptional service delivery. The selected candidate will serve as a key link between the company, hospitals, healthcare professionals, and customers.
Key Responsibilities
Handle customer inquiries and provide timely resolutions.
Build and maintain robust relationships with hospitals, doctors, patients, and healthcare partners.
Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.
Conduct regular follow-ups with existing customers.
Address customer complaints professionally and ensure prompt resolution.
Maintain accurate records of customer interactions, feedback, and service requests.
Support customer retention and business development initiatives.
Prepare daily, weekly, and monthly activity reports.
Ensure compliance with company policies and quality standards.
Eligibility Criteria
Bachelor's Degree in any discipline.
Minimum 1 year of experience in a hospital, diagnostic center, healthcare organization, pharmaceutical company, or related field.
Strong communication and interpersonal skills.
Proficiency in MS Office (Excel, Word, Outlook) and basic computer applications.
Ability to multitask, prioritize responsibilities, and meet deadlines.
Required Skills
Customer Relationship Management (CRM)
Communication and Negotiation Skills
Problem-Solving Ability
Team Coordination
Data Entry and Record Management
Qualified Telephone Etiquette
Preferred Experience
Candidates with experience in:
Patient Coordination
Customer Support
Hospital Operations
Healthcare Administration
Work Location: In person
📌 Customer Relationship Executive Cre Kannur (India)
🏢 Oncure Bio Solutions
📍 India
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