WE’RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US)

A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi.

Position: Senior Associate – International Insurance Voice Process (L1)

Location: Kakkanad, Kochi

Work Mode: Work from Office

Market: US / International Insurance

Shift: US Rotational Night Shifts

Salary: ₹3 LPA – ₹5.5 LPA

Education: Graduation Mandatory

Joining: Immediate / Short-Notice Joiners Preferred

Key Responsibilities

Handle international insurance voice interactions and perks-related support activities.

Review claim documents and supporting information to determine appropriate next steps.

Coordinate with healthcare providers, customers, and other stakeholders.

Manage follow-ups and resolve pending requests within defined timelines.

Identify and resolve processing exceptions and operational issues.

Escalate complex cases when required.

Maintain accurate and compliant documentation for every interaction.

Meet defined quality, productivity, accuracy, and SLA targets.

Support multiple insurance products, workflows, and processes.

Assist team members through knowledge sharing and process guidance.

Contribute to process improvement and enhanced customer experience.

Mandatory Eligibility

Graduation in any discipline.

Relevant experience in US / International Insurance Voice Process is mandatory.

Voice-process experience specifically within the Insurance domain is required.

Excellent English communication skills (B2 level or above).

Comfortable working in US rotational night shifts.

Willing to work from office in Kakkanad, Kochi.





Immediate / short-notice joiners are preferred.

Candidates without relevant International Insurance Voice Process experience may not be considered.

Preferred Experience

Experience in any of the following areas will be an advantage:

Insurance Claims Processing

Benefits Administration

Healthcare Insurance Operations

Disability Claims

Leave Administration

Provider Outreach

Claims Support

Insurance Customer / Provider Service

International Contact Center Operations

Quality, Productivity and SLA Management

Key Skills

Strong verbal communication and active listening

Customer and provider handling

Problem-solving and decision-making

Documentation and case management

Follow-up and workflow management

Ability to independently handle complex or escalated insurance scenarios

Hiring Process

Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer

Compensation

₹3 LPA – ₹5.5 LPA

Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines and supporting documents.

How to Apply

Interested candidates can share their updated résumé via Email or Whats App along with the following details:

Full Name

Email Address

Phone Number

Current Employment Status

Current Company

Current Location

Total Experience

Relevant Insurance Voice Experience

Current Salary

Expected Salary

Notice Period / Earliest Joining Date

Willing to relocate to Kochi: Yes / No

Comfortable with US Rotational Night Shifts: Yes / No

Recruiter: Dr.

Jeena

Jose C

Email: jeena.jose@

Whats App / Call: +91 (phone hidden)

📌 Senior Associate - Us Insurance Voice Process (Kerala)
🏢 Trinity SkillWorks Private
📍 Kerala