Job Title: Senior Associate– Insurance Operations

Job Location: Hyderabad

Work Model: Work from Office

Candidate Location - Anywhere

Skills – Insurance Operations

Candidate Industry – BPO / KPO

Education – Any Graduate

Experience – 4+ years of experience

Job responsibility

We are looking for an experienced Insurance Operations professional with 4+ years of experience to manage end-to-end insurance operations, ensuring high-quality service delivery, regulatory compliance, SLA adherence, and operational efficiency. The role will oversee policy administration, underwriting support, claims, customer servicing, financial transactions, and broker/agent management.

Key Responsibilities

Manage end-to-end insurance operations, including policy issuance, endorsements, renewals, reinstatements, cancellations, and conversions.

Provide underwriting support for quotes, binding, authorizations, and policy issuance.

Monitor production, SLA, quality, and compliance metrics and drive operational performance.





Validate policy documentation and ensure adherence to regulatory and process requirements.

Handle queries from customers, agents, brokers, and vendors through voice and email channels.

Manage reconciliations, ACH/wire transactions, transaction validations, and commission processing.

Support agent/broker licensing, contracts, and renewals.

Oversee Disability, Absence Management, and Workers’ Compensation (WC) claims administration.

Drive quality assurance, process documentation, RCA, and continuous improvement initiatives.

Must-Have

Strong exposure to Policy Administration, Underwriting, Claims, and Customer Servicing.

Knowledge of Disability, Absence Management, and Workers’ Compensation processes.

Experience managing SLAs, quality, compliance, and operational metrics.

Valuable understanding of insurance transactions, commissions, reconciliation, and broker/agent servicing.

Strong stakeholder management and process improvement skills.

📌 Senior Associate- Insurance Operations- Hyderabad - GO/JC/4671/2026
🏢 Golden Opportunities
📍 Hyderabad