Role Overview :Associate Manager- Helpdesk

- Manage the Administration Helpdesk and ensure timely closure of employee requests and complaints as per TAT.
- Act as the single point of contact for workplace and facility-related issues.
- Coordinate with housekeeping, security, pantry, transport, MEP, stakeholders for smooth day-to-day operations.
- Monitor office infrastructure, meeting rooms, workstations, common areas, and ensure workplace readiness.
- Track and follow up on preventive and corrective maintenance activities.
- Maintain records of helpdesk tickets, service requests, assets, access cards, visitor management, and facility documentation.
- Coordinate office moves, seating arrangements, workstation allocation, and employee onboarding/offboarding support.
- Conduct routine facility inspections and ensure timely resolution of observations.
- Escalate critical issues and coordinate with internal teams and landlords for quick resolution.
- Ensure compliance with workplace safety, housekeeping standards, and administrative policies.
- Prepare daily/weekly/monthly MIS reports, vendor performance reports, and service metrics.

Required skills 1. Experience in handling ticketing/helpdesk systems, vendor coordination, and office operations.

1. Proficiency in MS Office and Facility Management/Helpdesk is preferred.
2. Graduate in any discipline.
3. 57 years of experience in Facilities Management, Workplace Operations, Administration, or Helpdesk.

Experience: 3–6 Years

Location: Mumbai

Department: Administration & Facilities Management

Location: Goregaon West, Mumbai

Apply Now

If you believe in making great first impressions and enjoy being at the center of workplace energy,



we’d love to hear from you. Send your resume to: [email protected]

Why Join Raise?

We’re a certified Great Place to Work, and it shows in everything we do - from how we collaborate to how we celebrate wins. Our culture is built on growth, ownership, and mutual respect. At Raise, you’ll find a flat hierarchy, open conversations, and a team that values passion, humility, and speed over titles and bureaucracy.

Our Values & Culture

We look for people who:

- Are obsessed with customer satisfaction.
- Respect their work, teammates, and users.
- Value speed, humility, and thoughtful action.
- Prefer quality over quantity.
- Are hands-on regardless of role or title.
- Embrace ownership, discipline, and an entrepreneurial spirit.
- Believe in less talk, more execution.
- Are passionate about the work they do.

Raise is an equal prospect employer. We celebrate diversity and are committed to building an inclusive workplace.

About Raise Financial Services

We are building technology led financial products and infrastructure for India’s top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India.

Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.

Explore more

- Company Website: www.raiseholding.co
- Investment Platform: www.dhan.co

Join us on our journey to build Raise!

📌 Senior Associate HelpDesk (Mumbai)
🏢 Moneylicious
📍 Mumbai