Role: Enterprise Architect

Role Summary

Lead the overall technology charter for a given account by connecting customer needs, solutioning (thought leadership), delivery governance, incident management, team capability development, AI readiness, and innovation-led value creation. Act as the bridge between customer expectations, architecture decisions, engineering execution, and future-focused transformation.

Key Responsibilities

Customer &

- Technical Leadership

- Engage with customer stakeholders to understand product lines, priorities, challenges, and roadmap direction.
- Support solutioning for new requirements, enhancements, and transformation opportunities.
- Act as a trusted advisor for architecture, modernization, reliability, AI adoption, and platform evolution.
- Drive value adds that improve customer outcomes, engineering efficiency, and platform maturity.

Incident &

- Service Governance

- Provide leadership oversight for major incidents, recurring production issues, and service risks.
- Guide triage, root cause direction, corrective actions, and preventive improvements.
- Ensure incident learnings are converted into structural and operational improvements.

Delivery Oversight

- Review technical delivery across projects, support, maintenance, and enhancements within the account.
- Ensure architecture, design, implementation, quality, and supportability are aligned with engineering standards.
- Be part of new and existing account proposals, estimations, solution approach, and technical differentiators.
- Identify delivery risks early and define mitigation plans across architecture, quality, dependencies, and operations.





Team &

- Capability Development

- Support talent development of architects, leads, engineers, QA, DevOps, and support teams through mentoring and technical guidance.
- Build an AI-ready team by promoting responsible adoption of AI tools, copilots, code agents, and automation-led practices.
- Encourage reusable patterns, knowledge sharing, engineering discipline, and continuous improvement.

R&D; &

- Architecture

- Own the account R&D; radar by tracking relevant technologies, practices, and innovation opportunities.
- Convert R&D; insights into practical value adds, pilots, accelerators, and modernization recommendations.
- Define and uphold architecture principles, standards, patterns, and guardrails for the account.
- Up-to-date engineering, AI-assisted delivery, architecture thinking, and operational excellence across internal and customer forums.

Key Outcomes

- Stronger customer trust and solution relevance
- Improved delivery quality, architecture consistency, and support readiness
- Better incident prevention and risk mitigation
- Stronger proposals and account growth support
- Higher team capability and AI readiness
- Increased innovation conversion into measurable value

Skills &

Experience Required

- Strong enterprise architecture and solutioning background
- Good understanding of modernization, support models, reliability, security, and observability
- Experienced in AI-assisted engineering and innovation-driven delivery models
- Strong communication, risk management, and stakeholder management skills

Enterprise Architecture, Gen AI, AWS Cloud

📌 SENIOR ARCHITECT - Architecture and Technology Management (Madurai)
🏢 Happiest Minds Technologies
📍 Madurai