Job Summary:
Nextspark Ventures LLP is looking for a customer-focused and communication-oriented Client Support Executive to manage client interactions, resolve queries, and ensure a smooth and positive client experience.
Key Responsibilities:
Handle client queries through calls, emails, WhatsApp, and other communication channels.
Provide timely support and resolve client issues effectively.
Follow up with clients and maintain regular communication.
Coordinate with internal teams to address client requirements.
Maintain client records, reports, and communication logs.
Assist clients with onboarding, documentation, and service-related queries.
Collect client feedback and identify areas for improvement.
Ensure high levels of client satisfaction and retention.
Skills Required:
Excellent communication and interpersonal skills.
Positive problem-solving and coordination abilities.
Robust customer-service orientation.
Basic knowledge of MS Excel, CRM tools, and email communication.
Ability to handle multiple clients and tasks efficiently.
Qualified and confident approach while communicating with clients.
Eligibility:
Bachelor's degree in any discipline.
0 to 2 years of experience in Client Support, Customer Service, Sales Support, or a related role.
Freshers with excellent communication skills may also be considered.
Benefits:
Competitive salary.
Performance-based incentives.
Career growth opportunities.
Training and professional development.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Client Support Executive Gurugram
🏢 Nextspark Ventures
📍 Gurugram
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