We are looking for a senior HR leader with strong experience in Business Process Services (BPS), BPO, Contact Centre or Voice Operations to partner with senior business and operations leadership.

Key Responsibilities
Lead end-to-end HR strategy and execution for a large-scale business operation.
Partner with senior Operations/Business leaders on people strategy and business objectives.
Drive employee engagement, retention, well-being and overall employee experience.
Handle complex employee relations, people issues, grievances and escalations.
Drive HR initiatives across the complete employee lifecycle.
Lead performance management, compensation & benefits, employee engagement, HR policies and people development.
Support organizational change and culture-building initiatives.
Develop and mentor the HR team.
Work closely with leadership and HR Centers of Excellence to implement HR programs effectively.
Provide HR insights and solutions for complex business and people challenges.

Ideal Candidate




15+ years of experience in Human Resources
Robust experience in BPS / BPO / Contact Centre / Voice Operations
Experience managing HR for a large employee population of 1,500 - 3,000+ employees
Solid HRBP / HR Generalist experience
Excellent exposure to Employee Relations, escalations, engagement and retention
Experience partnering with senior Operations/Business leadership
Robust people-management and stakeholder-management skills
Experience in a fast-paced, customer-centric environment
Exposure to compensation & advantages, payroll, performance management, training & development and employee engagement
Experience working in a global/matrix environment preferred
MBA/PG qualification preferred

Important

Candidates with experience managing less than 1,500 employees may not be considered.

📌 Ad Hrbp Bps / Bpo / Contact Center Bengaluru (India)
🏢 Winning Edge
📍 India