MIS / Advanced Excel Executive (Operations & WFM)Role Overview
We are looking for a hands-on MIS / Advanced Excel Executive who can turn raw data into actionable insights and support Operations, WFM, and Sales teams with accurate reporting and process improvements.
This role is ideal for someone who is robust in Excel, understands business processes, and can independently manage reports and dashboards.
What You’ll Be Doing
Create and maintain daily MIS, dashboards, and performance reports
Automate repetitive reports using Excel formulas, Power Query, and Macros
Track and analyze team performance, productivity, and sales metrics
Support WFM activities like capacity planning, shrinkage tracking, and scheduling data
Identify gaps in processes and suggest data-driven improvements
Work with stakeholders to understand requirements and deliver timely insights
Ensure data accuracy and consistency across reports
Must-Have Skills
Strong working knowledge of Advanced Excel:
Pivot Tables, Dashboards
INDEX-MATCH / XLOOKUP
IF, ARRAY formulas
Data cleaning & structuring
Experience in MIS reporting / data analysis
Understanding of at least one domain:
Operations / BPO
WFM (Workforce Management)
Sales reporting
Good analytical thinking and attention to detail
Positive to Have (Not Mandatory)
Macros / VBA
Power BI / Tableau
Google Sheets (IMPORTRANGE, QUERY, etc.)
Basic SQL
Experience
1–4 years (flexible based on skill level)
What Makes You a Good Fit
You can handle large datasets without errors
You don’t just report numbers—you explain what they mean
You look for ways to automate and simplify work
You can work with minimal supervision
Key Outcomes Expected
100% accurate and timely reporting
Reduction in manual reporting effort through automation
Transparent insights that help improve performance