Role & responsibilities

Position Summary

The Senior Learning Experience & Technology Designer helps ensure employees can quickly find, understand, and apply the information and training they need across an increasingly complex learning and technology environment.

This role owns the design, development, publishing, and ongoing maintenance of digital learning and performance-support solutions across HealthStream, SharePoint, Articulate 360, video, reference guides, and the organizations Digital Adoption Platform (WalkMe or comparable tool). Working with subject matter experts and learning partners, the role translates complex processes and content into accessible, intuitive, and scalable learning experiences while ensuring the platforms that deliver them are organized, reliable, and easy to maintain.

During the first year, this role will establish and strengthen the foundational learning ecosystem by owning HealthStream administration, building and maintaining DAP experiences, improving and governing Learning Hub/SharePoint content, producing priority eLearning, video and reference resources and maintaining reusable standards, templates, QA practices, and asset-management processes that improve consistency and reduce future development and maintenance effort.

US input prompts: Clarify the business problem this role solves, the first-year outputs to own, and the level of executive exposure expected.

Responsibilities

Instructional Design and Learning Content Development

- Partner with project leads, learning consultants, SMEs, and stakeholders to understand the audience, performance need, learning objectives, source content, and desired learner experience.
- Work effectively from varying levels of project definition—independently shaping the instructional approach when needed or transforming established objectives, outlines, and approved content into a highly effective learning experience.
- Apply instructional design, adult learning, UX, and visual design principles to determine how content should be organized, simplified, sequenced, practiced, reinforced, and presented.
- Translate complex or technical information into clear, engaging, accessible learning content that supports the intended performance outcome.
- Develop or recommend appropriate scenarios, practice activities, knowledge checks, assessments, and other learning elements aligned to the objectives.
- Identify content gaps, unclear direction, learner experience risks, or technical constraints early and provide practical recommendations.
- Collaborate through review and revision cycles while preserving content accuracy, instructional intent, and the quality of the learner experience.

eLearning Development

- Design, build, test, publish, and maintain high-quality eLearning using Articulate 360, including Storyline and Rise, and other approved development tools.
- Transform approved objectives, outlines, storyboards, and source content into engaging, polished, accessible, and intuitive learning experiences.
- Apply strong development judgment to screen design, interactions, visual hierarchy, navigation, pacing, multimedia, practice, feedback, and assessments.
- Build purposeful scenarios, simulations, branching, software demonstrations, knowledge checks, and other interactions aligned to the learning objectives.
- Apply organizational branding, accessibility standards, responsive-design principles, and technical requirements throughout development.
- Conduct comprehensive quality assurance testing for functionality, navigation, media, accessibility, responsiveness, completion, and overall learner experience.
- Troubleshoot development, publishing, and tracking issues and incorporate feedback while preserving instructional intent and technical quality.
- Maintain organized source files, published packages, version history, and reusable templates or components to support efficient future maintenance.

Reference guide development and performance support

- Design and develop clear, visually polished reference guides, PDFs, job aids, checklists, process guides, and other performance-support resources.
- Transform complex processes and source content into concise, easy-to-use materials that help employees perform tasks accurately and efficiently.
- Apply strong information design, visual hierarchy, screenshots, graphics, callouts, and navigation to improve usability and comprehension.
- Ensure materials align with organizational branding, accessibility requirements, and established content standards.
- Maintain editable source files, approved versions, and reusable templates to support efficient updates and consistency across learning products.

Video and Multimedia Development

- Create and maintain video tutorials, software demonstrations, microlearning videos, and other multimedia learning assets using tools such as Camtasia and Adobe applications.
- Translate processes and instructional content into clear, concise visual demonstrations that support learning and point-of-need performance.
- Develop scripts, screen recordings, AI voice over narration, graphics, callouts, and other visual elements that enhance understanding without unnecessary complexity.
- Ensure multimedia products meet organizational standards for branding,



accessibility, audio/visual quality, and the intended delivery platform.
- Maintain editable project files and reusable assets to support efficient updates and consistency across future learning products.

SharePoint/Learning Hub Design/Maintenance

- Design, build, publish, and maintain SharePoint and HRG Learning Hub pages that provide an intuitive, engaging, and easy-to-navigate learning experience.
- Organize content, navigation, page layouts, and information architecture so employees can quickly find and use the learning resources they need.
- Apply organizational branding, accessibility, responsive-design, and user-experience standards across pages and sites.
- Maintain content, links, permissions, metadata, and page standards to ensure information remains accurate, current, and reliable.

HealthStream (LMS) Administration

- Administer HealthStream by creating and maintaining courses, modules, learning paths, assessments, assignments, audiences, due dates, and completion requirements.
- Manage learner access, course availability, records, and completion tracking in accordance with established standards and processes.
- Configure, upload, test, and publish learning content to ensure accurate launch, navigation, scoring, completion, and tracking.
- Troubleshoot routine learner, course and system issues and coordinate escalated technical concerns with internal IT, vendors, or senior team members.
- Maintain accurate course metadata, versioning, documentation and records to support ongoing maintenance, reporting and compliance needs.
- Complete LMS work in accordance with established governance and quality standards, with final configuration.

Digital Adoption Platform Development and Administration

- Build, publish, and maintain WalkMe or comparable Digital Adoption Platform experiences, including walkthroughs, contextual guidance, SmartTips, launchers, and other point-of-need support.
- Partner with stakeholders to translate business processes and user needs into clear, intuitive in-application guidance.
- Test and update DAP content as systems and processes change, collaborating with QA, IT, and vendors as needed.
- Use adoption data, user feedback, and issue trends to improve the effectiveness and usability of digital guidance.
- Maintain consistent naming, documentation, versioning, and governance standards across DAP assets.

Presentation and Session Experience Design

- Design and refine visually compelling presentation decks that strengthen learning, storytelling, and speaker effectiveness.
- Develop graphics, data visualizations, and interactive elements such as polls, reflection questions, activities, and participant guides.
- Anticipate facilitator and speaker needs, incorporate feedback efficiently, and help reduce unnecessary revision cycles.

Collaboration and Project Contribution

- Complete assigned deliverables accurately and on time, communicating early when priorities, dependencies, or risks may affect commitments.
- Maintain current project status, working files, decisions, and deliverables in established shared tools and repositories.
- Collaborate effectively with project leads, SMEs, learning partners, technical teams, vendors, and other contributors to support shared project outcomes.
- Communicate progress, questions, recommendations, and risks clearly and coordinate handoffs so dependent work can continue without unnecessary delay.
- Incorporate feedback thoughtfully, verify revisions, and maintain expectations for quality, confidentiality, accessibility, and brand standards.
- Anticipate information or support others may need and contribute practical solutions that improve the overall project outcome.

US input prompts: Identify the truly core responsibilities, the systems and cadences this role owns, and any success metrics worth naming. Education & Experience:

- Bachelor's degree in instructional design, educational technology, learning and development, communications digital media, graphic design, UX or related field; equivalent experience may be considered.
- 5-8 years of progressively responsible experience in instructional design, learning technology, multimedia development or a closely related field.
- Experience developing elearning in Articulate 360, including Storyline and Rise.
- Experience working across multiple stakeholders and managing recurring deliverables in a deadline-driven environment.
- Experience developing multiple forms of learning content such as reference guides, video tutorials and digital learning resources.
- Experience working with LMS platforms, publishing, testing and maintaining.

US input prompts: Confirm the minimum experience threshold and education requirements for the role

Must Have Skills

- Advanced instructional design and eLearning development skills, with the ability to transform objectives, outlines,



and source content into polished, engaging learning experiences.
- Robust proficiency in Articulate 360, including Storyline and Rise.
- Strong visual and information design skills, including layout, hierarchy, graphics, and learner-focused content presentation.
- Experience creating reference guides, job aids, PDFs, video tutorials, and other performance-support resources.
- Working knowledge of LMS administration, including course setup, assignments, testing, completion tracking, and publishing.
- Experience designing and maintaining SharePoint pages or comparable digital learning/knowledge sites.
- Strong understanding of accessibility standards and their application across eLearning, documents, video, and web-based content.
- Ability to translate complex or technical information into clear, concise, learner-centered content.
- Strong quality assurance and troubleshooting skills across digital learning products and platforms.
- Strong project organization, attention to detail, and ability to manage multiple deliverables and revision cycles.
- Strong collaboration and communication skills when working with project leads, SMEs, stakeholders, technical teams, and vendors.
- Ability to work independently, exercise sound judgment, and proactively identify content, design, usability, or technical issues.
- Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
- Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.

US input prompts: Call out the non-negotiable tools, systems, and communication expectations for the role.

Nice to Have Skills

- Experience administering HealthStream or a comparable enterprise LMS.
- Experience building and maintaining content in WalkMe or another Digital Adoption Platform such as Whatfix or Pendo.
- SharePoint design, content architecture, permissions, and site maintenance experience.
- Adobe Captivate, Camtasia, ScreenPal, Adobe Creative Cloud, or Canva.
- Knowledge of SCORM, xAPI, LMS tracking, and digital learning publishing standards.
- Familiarity with UX, responsive design, and accessibility standards such as WCAG.
- Experience using learning analytics, DAP analytics, or learner feedback data to improve digital learning experiences.
- Experience developing software simulations, interactive scenarios, branching, or other advanced eLearning interactions.
- Experience with graphic design, visual storytelling, data visualization, and presentation design.
- Experience supporting enterprise application releases, QA testing, or vendor case management.
- Experience working in a large, matrixed, regulated, or healthcare environment.
- Familiarity with AI-enabled learning development, content creation, or workflow automation tools.

US input prompts: List domain or tool experience that improves candidate quality without unnecessarily narrowing the pool. Licenses, Certifications & Training:

- N/A

Knowledge, Skills, Abilities, Behaviors:
- Demonstrates curiosity, business acumen, and sound judgment when assessing issues and recommending next steps.
- Employs Effective Methods to Improve: Ability to apply Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other improvement frameworks, to evaluate workflows, identify root causes and inefficiencies, prioritize opportunities, and implement sustainable improvements that enhance processes, operational performance, and service delivery.
- AI & Emerging Technology Innovator: Ability to apply artificial intelligence (AI) and emerging technologies to uncover insights, optimize and automate processes, enable self-service capabilities, and develop innovative solutions that improve operational effectiveness and the employee, candidate, and HR user experience.
- Advanced Analytics Designer and Interpreter: Ability to apply advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, and data visualization) to uncover insights, identify trends and opportunities, inform decision-making, and drive improved business and operational outcomes.
- Shows attention to detail, ownership, and reliability in managing recurring deliverables and follow-up actions.
- Works collaboratively, builds trust with stakeholders, and remains responsive in a service-oriented environment.
- Communicates clearly, adapts to ambiguity, and remains organized while balancing multiple priorities.
- Handles confidential information appropriately and upholds ethical standards in day-to-day work.

US input prompts: Highlight any team-specific behaviors such as customer focus, speed, executive presence, documentation discipline, or change resilience.

Preferred candidate profile

Perks and benefits

📌 Senior Analyst-Instructional Designer (Hyderabad)
🏢 HCA Healthcare
📍 Hyderabad