Join iCubes in Udaipur, Rajasthan, as a Customer Support Manager and lead our customer support team in delivering quick, effective, and high-quality customer experiences.

Location: Udaipur, Rajasthan
Job Type: Full time | In-Office
Experience: 4+ years

Role Responsibilities:
Lead and manage the customer support team and daily operations
Manage rotational shifts, rosters, and support coverage
Handle escalations and complex customer queries
Monitor team performance, support metrics, and service quality
Drive improvements in support processes, workflows, and customer experience
Work with CRM/helpdesk platforms such as Zendesk, Freshdesk, Intercom, Zoho Desk, or similar
Support team hiring, training, coaching, and performance management

Requirements:




Robust team-handling and leadership experience
Excellent written and verbal English communication
Hands-on experience in live chat email support
Experience managing shift-based teams
E-commerce, IT, or product support experience preferred
Voice/calling support experience is a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Manager Udaipur (India)
🏢 iCubes.org
📍 India