Roles and Responsibility
Develop and implement effective strategies to build robust relationships with existing and new customers.
Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
Analyze customer feedback and suggest improvements to products and services.

Job Requirements
Minimum 2 years of experience in customer relationship management or a related field.




Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
Ability to work in a fast-paced setting, prioritizing tasks and managing multiple responsibilities.
Solid problem-solving skills, with the ability to analyze problems and develop effective solutions.
Proficiency in Microsoft Office and other software applications, with excellent computer skills.

📌 Customer Relationship Officer Cherthala
🏢 CSB Bank
📍 Cherthala