The Executive - Retail Sales will be responsible for acquiring and managing retail & SME customers for BVC Logistics. The role includes field sales, customer relationship management, and driving adoption of the company wallet system for smooth customer transactions.
Role & responsibilities
Identify, acquire, and develop recent business opportunities within the retail and SME segments.
Conduct regular field visits, customer meetings, and market mapping within the assigned territory.
Promote and drive the onboarding and active usage of the BVC Wallet among retail customers.
Assist customers with wallet registration, activation, recharge, and transaction-related queries.
Build and maintain strong customer relationships to ensure high levels of satisfaction and repeat business.
Coordinate with Operations and Customer Support teams to ensure timely and efficient service delivery.
Achieve monthly sales, revenue, and customer acquisition targets.
Track market trends, competitor activities, and customer feedback to identify growth prospects.
Maintain accurate records of sales activities, customer interactions, and pipeline updates.
Preferred candidate profile
Graduate in any discipline
14 years of experience in retail sales, field sales, logistics, courier, banking, or fintech sales
Positive communication and customer handling skills
Knowledge of local market preferred