Responsibilities
Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, flag and eliminate reoccurring issues (service, dispute, data or technical related)
Proactive out of stock management, involve Customer to the decision by offering alternatives
Manage Customer initiated order amendments in SAP
Take ownership of incoming queries from Customers related to orders

Purpose of Role

Drive On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL.

Required Capabilities
Willingness and ability to build outstanding relationships with Customers
Excellent customer service and customer care mind-set
Excellent interpersonal and communication skills
Ability to take full ownership of order fulfilment
Ability to drive Customer satisfaction




Willingness to gather excellent knowledge of Customers
Ability to effectively prioritize own tasks building on knowledge of Customer business
Ability to deliver on promises
Proactive, solution-focused mind-set and positive can do attitude
Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
Self-confidence and ability to work independently without robust line manager support
Looking for and responding to feedback
Active team player

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Analyst Commercial Experience Gurugram
🏢 Diageo
📍 Gurugram