Salon Manager – Roles & Responsibilities

Job Title: Salon Manager

Department: Salon Operations

Reports To: salon owner

Key Roles & Responsibilities

1. Salon Operations

* Manage the day-to-day operations of the salon smoothly and efficiently.
- Ensure all salon SOPs, policies, and brand standards are followed.
- Maintain proper opening and closing procedures.
- Ensure the salon floor is always organized, clean, and client-ready.

1. Sales & Target Achievement

* Take responsibility for achieving monthly, weekly, and daily sales targets.
- Prepare action plans to improve sales and monitor daily performance.
- Track service sales, retail sales, appointments, walk-ins, and conversions.
- Identify low-sales periods and implement suitable activities to generate business.

1. Team Management

* Manage and motivate SSPs and other salon staff.
- Allocate daily responsibilities and targets to team members.
- Conduct regular team meetings and performance discussions.
- Monitor staff attendance, grooming, discipline, productivity, and customer handling.
- Identify training requirements and coordinate with the concerned team.

1. Customer Relationship Management

* Ensure excellent customer service and qualified client handling.
- Monitor customer feedback and resolve complaints promptly.
- Encourage repeat visits and maintain regular-client relationships.
- Ensure proper follow-up with existing and inactive customers.
- Promote Customer First/loyalty initiatives and ensure proper utilization.

1. Appointments & Client Follow-ups

* Monitor daily appointments and ensure effective appointment conversion.
- Ensure staff make regular calls to existing and potential customers.
- Follow up with customers after services where required.




- Maintain customer databases and use them for business development.

1. Marketing & Local Business Development

* Ensure regular Instagram posts/reels and other approved digital activities.
- Coordinate approved influencer collaborations and promotional activities.
- Conduct local marketing activities such as coupon distribution and customer outreach when required.
- Support Google review generation and maintain the salon’s online presence.

1. Hygiene & SOP Compliance

* Ensure salon hygiene and cleanliness are maintained throughout the day.
- Conduct regular checks of treatment rooms, trolleys, equipment, towels, products, and workstations.
- Ensure staff follow proper grooming and service procedures.
- Ensure only approved products and materials are used.
- Maintain proper ambience, salon decoration, and client-ready presentation.

1. Inventory & Product Management

* Monitor product and consumable stock levels.
- Ensure proper storage and usage of products.
- Prevent product wastage and unauthorized product usage.
- Coordinate stock requirements and maintain proper inventory records.

1. Billing & Cash Management

* Ensure all services and products are billed correctly through the approved billing system.
- Monitor daily sales and billing reports.
- Ensure cash/card/digital payments are properly recorded and reconciled.




- Report billing discrepancies or system issues immediately.

1. Reporting & Documentation

* Submit daily sales and operational reports on time.
- Maintain records of appointments, sales, reviews, Instagram posts, Customer First cards, and other KPIs.
- Share daily/EOD updates with the Cluster Executive.
- Provide accurate information during audits and review meetings.

1. Performance Monitoring

* Review individual staff performance against daily, weekly, and monthly targets.
- Identify gaps in sales and productivity and take corrective action.
- Conduct regular performance discussions with staff.
- Work closely with the Cluster Executive to implement improvement plans.

1. Compliance & Communication

* Follow all company policies, brand guidelines, and management instructions.
- Communicate company updates and instructions clearly to the salon team.
- Escalate operational, staff, customer, or partner-related issues promptly.
- Maintain professional communication with customers, staff, partners, and management.

Key Performance Indicators (KPIs)

- Monthly/weekly/daily sales achievement
- Appointments and conversion
- Customer retention and repeat visits
- Google reviews
- Instagram posts/reels and UGC
- Customer First/loyalty card performance
- Staff productivity
- Customer satisfaction and complaint resolution
- Hygiene and SOP compliance
- Inventory control and product usage
- Timely and accurate daily reporting

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits

- Leave encashment

Experience:
- total work: 1 year (Preferred)
- Operations: 1 year (Preferred)

Work Location: In person

📌 Salon Manager - Operations (Visakhapatnam)
🏢 Naturals Salon
📍 Visakhapatnam