nExperience: 0–4 Years (Real Estate experience preferred)
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nJob Summary
nWe are looking for a proactive and detail-oriented Onboarding Executive to manage the onboarding process for Channel Partners. The role involves coordinating registrations, documentation, system activation, project orientation and ensuring a seamless onboarding experience that enables Channel Partners to start generating business quickly.
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nKey Responsibilities
n Coordinate the end-to-end onboarding process for new Channel Partners.
n Collect, verify and maintain all required onboarding documents.
n Complete Channel Partner registration and empanelment as per company policies.
n Create and activate Channel Partner profiles in the CRM system.
n Conduct project orientation and onboarding sessions for newly registered Channel Partners.
n Share project brochures, price lists, payment plans, inventory updates, and marketing collateral. Ensure Channel Partners understand the registration process, commission structure, and booking guidelines.
n Coordinate with Sales, CRM, Marketing, and Finance teams for smooth onboarding.
n Track onboarding status and ensure timely completion of all formalities.
n Resolve onboarding-related queries and provide ongoing support.
n Maintain accurate records and generate onboarding reports.
n Follow up with newly on boarded Channel Partners to encourage active engagement and lead generation.
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nRequired Skills
n Excellent communication and interpersonal skills.
n Strong coordination and organizational abilities.
n Attention to detail and documentation management.
n Positive knowledge of CRM systems and Microsoft Office (Excel, Word, PowerPoint).
n Ability to manage multiple tasks and meet deadlines.
n Customer-centric and service-oriented approach.
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nPreferred Qualifications
n Graduate in any discipline.
n 0–4 years of experience in onboarding, customer success, sales coordination, CRM, or Channel Partner management.
n Experience in the real estate industry will be an added advantage.
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nKey Performance Indicators (KPIs)
n Number of Channel Partners on boarded.
n Average onboarding turnaround time.
n Documentation accuracy and compliance.
n CRM profile activation.
n Number of Channel Partners activated after onboarding.
n Onboarding satisfaction and support quality.
n Reduction in onboarding-related delays and errors.