Job Title: Sales Executive

Department: Customer Relationship Management

Industry: Nutrition, FMCG, Beauty, Lifestyle and D2C

Experience: 2-3 years of relevant experience in D2C sales

Role Overview

We are looking for a proactive, sales-driven CRM Executive with a robust D2C background and hands-on experience in outbound sales, customer engagement and relationship management. Candidates from nutrition, FMCG, beauty, lifestyle or other D2C brands will be preferred. The ideal candidate should be comfortable handling high-volume calls, driving conversions and achieving sales targets.

Key Responsibilities

- Outbound Sales: Make high-volume outbound calls to prospective and existing customers, drive conversions and achieve daily, weekly and monthly sales targets.
- Customer Relationship Management: Maintain regular communication with customers, build strong relationships and ensure consistent engagement throughout the customer journey.
- Upselling & Cross-selling: Identify opportunities to upsell and cross-sell products, contribute to revenue growth and achieve assigned sales KPIs.
- Lead Management: Capture, record and maintain customer and lead information in the CRM system, ensuring accurate and up-to-date records.
- Follow-ups & Conversions: Actively follow up with prospective customers, track enquiries, manage sales pipelines and convert leads into paying customers.
- Customer Support:



Handle incoming customer queries, resolve concerns and coordinate with relevant teams to ensure timely responses and a positive customer experience.
- Sales Reporting: Maintain daily call logs, follow-up trackers, meeting records, sales reports and customer interaction data.
- Target Achievement: Consistently meet sales targets, calling metrics, conversion goals and other defined KPIs.

Required Skills & Qualifications

- Prior experience in D2C sales, preferably in nutrition, FMCG, beauty, lifestyle or consumer brands.
- Strong hands-on experience in outbound calling and direct sales.
- Proven ability to achieve sales targets and drive conversions.
- Experience using CRM software to capture leads, maintain records and track follow-ups.
- Excellent communication, negotiation and relationship-building skills.
- Strong follow-up discipline, with the ability to manage high volumes of customer interactions.
- A proactive, target-oriented and customer-focused approach.

Key Performance Indicators (KPIs)

- Daily outbound calls and customer interactions.
- Lead follow-ups and conversion rates.
- Revenue generated through direct sales.
- Upselling and cross-selling performance.
- Customer engagement and retention.
- CRM data accuracy and timely reporting.

Interested candidate can share their CV at [email protected]

📌 Sales Executive (Mumbai)
🏢 Ace Blend
📍 Mumbai