ROOM ATTENDANT / SENIOR ROOM ATTENDANT

Department: Housekeeping

Reports To: Housekeeping Supervisor / Executive Housekeeper

1. Job Purpose

To ensure that guest rooms, bathrooms, corridors, and assigned areas are maintained to the hotel's required standards of cleanliness, hygiene, presentation, and guest service.
1. Key Responsibilities

- Clean and maintain guest rooms, bathrooms, corridors, and other assigned areas as per hotel standards.
- Make beds and replace bed linen, towels, and other room supplies as required.
- Dust, sweep, mop, vacuum, and sanitize guest rooms and assigned areas.
- Replenish guest amenities and room supplies according to hotel standards.
- Check rooms for cleanliness, damages, missing items, and
- maintenance requirements.

1. Additional Responsibilities – Senior Room Attendant

- Supervise and guide Room Attendants in their daily duties.
- Allocate room assignments and monitor completion of assigned work.
- Inspect cleaned rooms and ensure that cleanliness and presentation meet hotel standards.
- Check guest rooms, bathrooms, linen, amenities, furniture, and other facilities before releasing rooms.
- Coordinate with the Housekeeping Supervisor regarding room status and pending work.
- Assist Room Attendants with difficult cleaning tasks and special guest requirements.
- Train and guide Room Attendants regarding proper cleaning procedures and housekeeping SOPs.
- Monitor the proper use of linen, cleaning materials, chemicals, and equipment.
- Coordinate with Front Office regarding VIP rooms, early arrivals, late check-outs, and special requirements.
- Monitor the grooming, punctuality, discipline, and work performance of Room Attendants.
- Conduct regular checks of corridors, service areas, and other assigned housekeeping areas.
- Ensure proper handover between shifts and communicate pending tasks to the Supervisor.
- Assist the Housekeeping Supervisor with room inspections, reports, and daily operations.
- Ensure adequate availability of linen, guest amenities, and cleaning supplies.




- Escalate guest complaints and operational issues to the Housekeeping Supervisor promptly.

1. Required Skills & Qualifications

- Previous experience in hotel housekeeping is preferred.
- Valuable knowledge of guest room cleaning procedures and housekeeping standards.
- Good communication and interpersonal skills.
- Ability to work as part of a team.
- Good grooming and personal hygiene.
- Ability to follow hotel SOPs and safety procedures.
- Ability to work efficiently under time constraints.
- Senior Room Attendant: Previous experience as a Room Attendant and ability to guide and supervise junior staff.

1. Key Performance Areas (KPA)

- Guest room cleanliness and presentation
- Bathroom cleanliness and hygiene
- Timely completion of assigned rooms
- Proper use and control of linen and amenities
- Guest satisfaction and service
- Staff discipline and teamwork
- Compliance with housekeeping SOPs
- Proper reporting of maintenance issues
- Safety, hygiene, and sanitation standards
- Report maintenance defects immediately to the Housekeeping Supervisor or Maintenance Department.
- Handle guest belongings with care and maintain guest privacy and confidentiality.
- Follow the hotel's Lost and Found procedures for items left behind by guests.
- Use cleaning chemicals, equipment, and materials safely and properly.
- Maintain housekeeping equipment and ensure that it is kept clean and in good working condition.
- Complete assigned rooms within the required time and quality standards.
- Respond politely and professionally to guest requests and requirements.
- Maintain proper grooming, personal hygiene, punctuality, and discipline.
- Follow all hotel housekeeping, safety, hygiene, and sanitation procedures.
- Assist with deep cleaning, special cleaning, and other housekeeping assignments when required.
- Maintain cleanliness and organization of housekeeping storage and service areas.
- Complete proper handover of pending work at the end of each shift.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Room Attendant / Senior Room Attendant (Chengannur)
🏢 Johns Regency Hotel
📍 Chengannur