ROOM ATTENDANT / SENIOR ROOM ATTENDANT

Department: Housekeeping

Reports To: Housekeeping Supervisor / Executive Housekeeper

- Job Purpose To ensure that guest rooms, bathrooms, corridors, and assigned areas are maintained to the hotel's required standards of cleanliness, hygiene, presentation, and guest service.
- Key Responsibilities

- Clean and maintain guest rooms, bathrooms, corridors, and other assigned areas as per hotel standards.
- Make beds and replace bed linen, towels, and other room supplies as required.
- Dust, sweep, mop, vacuum, and sanitize guest rooms and assigned areas.
- Replenish guest amenities and room supplies according to hotel standards.
- Check rooms for cleanliness, damages, missing items, and
- maintenance requirements.

3. Additional Responsibilities – Senior Room Attendant
- Supervise and guide Room Attendants in their daily duties.
- Allocate room assignments and monitor completion of assigned work.
- Inspect cleaned rooms and ensure that cleanliness and presentation meet hotel standards.
- Check guest rooms, bathrooms, linen, amenities, furniture, and other facilities before releasing rooms.
- Coordinate with the Housekeeping Supervisor regarding room status and pending work.
- Assist Room Attendants with difficult cleaning tasks and special guest requirements.
- Train and guide Room Attendants regarding proper cleaning procedures and housekeeping SOPs.
- Monitor the proper use of linen, cleaning materials, chemicals, and equipment.
- Coordinate with Front Office regarding VIP rooms, early arrivals, late check-outs, and special requirements.
- Monitor the grooming, punctuality, discipline, and work performance of Room Attendants.
- Conduct regular checks of corridors, service areas, and other assigned housekeeping areas.
- Ensure proper handover between shifts and communicate pending tasks to the Supervisor.
- Assist the Housekeeping Supervisor with room inspections, reports, and daily operations.
- Ensure adequate availability of linen, guest amenities, and cleaning supplies.




- Escalate guest complaints and operational issues to the Housekeeping Supervisor promptly.

4. Required Skills & Qualifications
- Previous experience in hotel housekeeping is preferred.
- Good knowledge of guest room cleaning procedures and housekeeping standards.
- Good communication and interpersonal skills.
- Ability to work as part of a team.
- Good grooming and personal hygiene.
- Ability to follow hotel SOPs and safety procedures.
- Ability to work efficiently under time constraints.
- Senior Room Attendant: Previous experience as a Room Attendant and ability to guide and supervise junior staff.

5. Key Performance Areas (KPA)
- Guest room cleanliness and presentation
- Bathroom cleanliness and hygiene
- Timely completion of assigned rooms
- Proper use and control of linen and amenities
- Guest satisfaction and service
- Staff discipline and teamwork
- Compliance with housekeeping SOPs
- Proper reporting of maintenance issues
- Safety, hygiene, and sanitation standards
- Report maintenance defects immediately to the Housekeeping Supervisor or Maintenance Department.
- Handle guest belongings with care and maintain guest privacy and confidentiality.
- Follow the hotel's Lost and Found procedures for items left behind by guests.
- Use cleaning chemicals, equipment, and materials safely and properly.
- Maintain housekeeping equipment and ensure that it is kept clean and in good working condition.
- Complete assigned rooms within the required time and quality standards.
- Respond politely and professionally to guest requests and requirements.
- Maintain proper grooming, personal hygiene, punctuality, and discipline.
- Follow all hotel housekeeping, safety, hygiene, and sanitation procedures.
- Assist with deep cleaning, special cleaning, and other housekeeping assignments when required.
- Maintain cleanliness and organization of housekeeping storage and service areas.
- Complete proper handover of pending work at the end of each shift.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Room Attendant / Senior Room Attendant (Chengannur)
🏢 Johns Regency Hotel
📍 Chengannur