responsibilities Achieve individual and team sales targets for gold, diamond, silver, and precious jewellery. Deliver an exceptional customer experience by understanding customer needs and providing personalized jewellery recommendations. Build and maintain long-term relationships with customers to encourage repeat business and referrals.
Demonstrate solid product knowledge, including jewellery designs, purity, diamonds, gemstones, pricing, and current trends. Upsell and cross-sell products to maximize average bill value and overall store sales. Assist in visual merchandising, showroom presentation, and maintaining attractive product displays.
Ensure accurate billing, documentation, and adherence to company policies and operational procedures. Support inventory management by maintaining stock accuracy, assisting with stock counts, and ensuring proper handling of jewellery. Mentor and guide junior sales associates by sharing product knowledge and best sales practices.
Handle customer queries, resolve concerns professionally, and support the Store Manager in achieving overall showroom objectives.