Collection Executive

About the Role

We are looking for a responsible and target-oriented Collection Executive to manage outstanding payments, communicate with customers regarding pending dues, and ensure timely collection of payments.

Key Responsibilities

- Contact customers through calls, WhatsApp, and other communication channels regarding pending payments.
- Follow up with customers for outstanding and overdue payments.
- Clearly communicate payment due dates, outstanding amounts, and payment options.
- Maintain regular follow-ups and payment records in CRM/Excel.
- Handle customer queries and payment-related concerns professionally.
- Negotiate suitable payment schedules where applicable, as per company policies.
- Track promised payments and ensure timely follow-up.
- Coordinate with the accounts/finance team regarding payment status.
- Maintain accurate records of collections, pending payments, and customer commitments.
- Achieve monthly collection and recovery targets.




- Escalate long-pending or difficult cases to the reporting manager.
- Ensure skilled and respectful communication with customers at all times.

Requirements
- Good communication and interpersonal skills.
- Confident in speaking with customers over phone.
- Good follow-up and negotiation skills.
- Target-oriented and self-motivated.
- Basic knowledge of MS Excel/Google Sheets and CRM.
- Ability to handle customer objections and payment-related concerns professionally.
- Good organizational and record-keeping skills.

Job Types: Full-time, Fresher

Pay: ₹18,857.86 - ₹25,182.46 per month

Benefits

- Leave encashment
- Paid sick time

Education:
- Higher Secondary(12th Pass) (Required)

Language:
- English (Required)

Location:
- Noida, Uttar Pradesh (Required)

Work Location: In person

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